Enlisting
the help of a broker can be an efficient way to alleviate one of the most
time-consuming transportation tasks – finding carriers to cover your lanes. However,
not all brokers are created equal. Each has their own network of carriers with
unique specialties, their own approach to customer service, and varying lane
coverage.
It’s important to select a broker who truly understands your
business and aligns with your needs.
Quality carrier
network. The most significant aspect of a quality carrier is their
commitment to safety. Talk to potential brokers to better understand how they
select their carriers. The best brokers will only work with companies who have
a Federal Motor Carrier Safety Administration (FMCSA) rating of satisfactory or
better. It’s essential to make sure your broker’s carriers meet the minimum
liability insurance requirements – some brokers even require carriers to exceed
these amounts.
Customer service.
If something goes wrong with one of your shipments, or a change needs to be
made in the 11th hour, it’s important to work with a broker you can count on.
Look for companies that offer 24/7/365 on-call support to ensure safe, on-time
arrival of loads.
Diverse solutions. Whether
your company needs interstate, intrastate, or international lanes, it’s key to
work with a broker who can offer diverse options. So, as your business needs
change, you can be confident your coverage requirements are being met.
Brokers who offer access to a variety of modes and
specialized equipment can provide you with superior solutions for your specific
product and shipment needs. Some of these include:
Modes
|
Specialized Equipment
|
Rail/Intermodal
|
Flatbed
|
Less-than-Truckload (LTL)
|
Heavy Haul
|
LTL Pools
|
Curtain Side
|
Truckload (Dry Van and Refrigerated)
|
Conestoga
|
Multi-Stop Truckload
|